Stockman Bank of Montana hiring CENTRAL CUSTOMER SERVICE SPECIALIST in Great Falls, MT | LinkedIn (2024)

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CENTRAL CUSTOMER SERVICE SPECIALIST Seniority level Employment type Job function Industries Similar jobs Airport Customer Service Agent - GTF Customer Service Teller Customer Service Rep Customer Service Rep Customer Service Representative Member Service Representative Customer Service Rep Member Services Representative Member Services Representative Weekend Member Services Representative Community Care Customer Service Representative Customer Service Representative LOUNGE ASSISTANT MANAGER LOUNGE ASSISTANT MANAGER Veterinary Receptionist National Coatings & Supplies Counter Representative National Coatings & Supplies Counter Representative National Coatings & Supplies Counter Representative #7004 Area Supervisor Operations Supervisor Landfill Leader In Training Leader in Training (PT) Blood Collection Staff-Customer Service Customer Service Associate Medical Equipment Driver & Customer Service Client Care Coordinator Pharmacy Customer Service Associate People also viewed Loss Prevention Customer Service Associate (Tactical Uniform) CLERK Store Support Freight Coordinator Clerk Delivery Specialist Medical Receptionist Team Member Team Member Sales Representative Similar Searches Explore collaborative articles

Stockman Bank of Montana hiring CENTRAL CUSTOMER SERVICE SPECIALIST in Great Falls, MT | LinkedIn (2)

CENTRAL CUSTOMER SERVICE SPECIALIST

Great Falls, MT

Stockman Bank of Montana hiring CENTRAL CUSTOMER SERVICE SPECIALIST in Great Falls, MT | LinkedIn (3)

Stockman Bank of Montana Great Falls, MT

5 days ago

  • Report this job

Position General ResponsibilitiesAs a contact center specialist, this position is important to the overall customer service and operations for the entire Stockman Bank system. It requires exemplary customer service skills and sufficient product and program knowledge to assist bank customers and other Stockman Bank employees with online banking, debit cards, bill pay, Zelle transfers and other various functions, via phone, chat, and email.

Education, Experience And Certification RequirementsNote: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Minimum Qualifications

  • Demonstrated ability to provide high quality customer service
  • Strong written and verbal communication skills
  • Good organizational skills
  • Concentrated attention to detail
  • Ability to multi-task
  • Ability to effectively learn computer programs necessary to perform day to day tasks
  • Microsoft Office experience (Word, Excel, Outlook)
  • Ability to learn to operate common office equipment such as copy machine and phone system
  • Typing skills averaging 30 wpm
  • High School diploma or equivalency
  • Ability to work in a scheduled/structured environment.

Preferred Experience

  • Previous banking experience
  • 1-2 years customer service experience
  • Previous experience using ITI Software Programs

Dimension Of JobOnce trained, duties will include navigation of multiple computer programs and extensive telephone/email contact and troubleshooting with external customers and other Stockman Bank employees. Having the ability to multi-task in various computer programs at one time will be beneficial in this fast-paced environment. Conduct should enhance the professional, community focused image of, and overall efforts of the bank.

For full description, which includes physical mental demands please see attachment.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Banking

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